Shipping fees are non-refundable once an order has been processed and shipped.

Please note that you as a customer you are responsible for any applicable taxes, duties, or customs fees associated with international shipments, which may vary depending on the destination country’s regulations.

Shipping rates are calculated automatically during the checkout process based on various factors, including the destination, weight, and dimensions of the items in your order.

To ensure transparency, customers will see the shipping charges clearly itemised at the checkout before making a payment.

You may CANCEL this transaction, without any Penalty or Obligation, within 2 hours before shipping process begins. Any payments made by you will be returned within TEN BUSINESS DAYS following your cancellation notice via e-mail only. To cancel this transaction, email a signed and dated copy of this Cancellation Notice or any other written notice to customerservice@simbasfoods.com

Upon receiving your products, should you decide to return the products, you should e-mail us NOT LATER THAN MIDNIGHT OF THE DAY you received your products. You must make sure the products are in good condition as when received. Admin fee of £250 will be deducted from your payment. The return shipment of the goods is at your expense unless in the event that we accidentaly sent you wrong or damaged products. If you fail to send the goods to us within 20 days, then you remain liable for performance of all obligations under the contract. If the cookware arrives damaged, used and is not in its original packaging, a restocking fee of 15% plus £250 Admin fee will apply.

No Returns allowed on Factory Second items. 

Please contact us by e-mail: customerservice@simbasfoods.com
or Click Here.

We partner with DHL, a reputable shipping carrier, to deliver your orders safely and efficiently. DHL offers a range of shipping methods to suit your needs, including standard and expedited options.

Standard shipping typically takes 5-7 business days for delivery.

Once your order is placed, please allow 1 business days for processing before it is shipped. During peak seasons or promotions, processing times may be slightly longer, but we always strive to fulfil orders as quickly as possible.

We proudly offer international shipping to destinations worldwide. Whether you’re located in North America, Europe, Asia, or any other continent, we’re here to deliver our products to you.

Upon shipment, you will receive a confirmation email with a tracking number provided by DHL, allowing you to monitor the status of your delivery. Please note that tracking information may take up to 24 hours to be updated by the carrier.

If you are not available to receive your package at the time of delivery, DHL may attempt redelivery or leave a notice for you to arrange a pickup or reschedule delivery.

DHL also offers additional delivery options, such as delivering to a nearby pickup location or scheduling a specific delivery time window. Please refer to DHL’s website or contact them directly for more information.

If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact our customer service team: customerservice@simbasfoods.com

We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Simba’s Foods reserves the right to update or modify this shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

By placing an order with Simba’s Foods, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this shipping and delivery policy. Thank you for choosing Simba’s Foods for your shopping needs.